Social Customer

The Social customer workshop themed “Personalized customer experience in a digital world’ will be held on 29th August 2019.

With more and more customers migrating online to engage brands, organizations are more than ever before strategizing to come up with models that will help them stay relevant, capture mindshare and deliver highly personalized experiences to their customers.

The impact of technology on customer experience will be discussed in detail; social media, Internet of things, Artificial intelligence, robots etc.

  • Customer care/service teams
  • Operations teams
  • Brand management
  • Communications teams

  • Event Ticket Ksh 20,000